Return & Refund Policy

At Noyré London, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Below are the details of our Return and Refund Policy:

1. Return Policy

We accept returns on most items within 14 days from the date of delivery. To be eligible for a return, your item must be:

• Unworn and unused
• In the original packaging
• With all tags attached

Non-returnable items:

• Sale or discounted items
• Underwear or intimate apparel
• Custom-made or personalized items

How to Return an Item:

1. Contact our customer service team at info@noyre.co.uk within 14 days of receiving your order to initiate the return process.
2. Provide your order number and the item(s) you wish to return.
3. Once your return request is approved, we will provide instructions on how to return the item.
4. Items must be returned in their original, unused condition within 14 days of receiving return instructions.

Return Shipping Costs:

• Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.

2. Refund Policy

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds:
If you haven’t received your refund after 10 business days:

• Check with your bank or credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still haven’t received your refund, please contact us at info@noyre.co.uk.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the preferred item.

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at info@noyre.co.uk. We will arrange a free return and refund or send a replacement, depending on your preference.

5. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out to us at info@noyre.co.uk. We are here to assist you!